Use Cases
Pages tailored to clinics, real estate, dealerships, customer support teams, and small businesses.
Every industry runs the same product. What differs is who starts the conversation, when the follow-up matters, and which WhatsApp rule gets in the way. That is what these cards cover, and one of them says the free app is enough.
Appointment requests, reschedules and reminders. Most conversations are short, and the patient starts them.
Reminders sent outside the 24 hour window are templates, so they need approval in advance. Keep clinical detail off WhatsApp: we offer no HIPAA agreement and the channel is best treated as administrative.
A listing enquiry, then a viewing arrangement, then a long quiet gap before the follow-up matters.
That quiet gap is the problem. By the time a property is worth chasing, the 24 hour window has closed, so the follow-up has to be an approved template written before you needed it.
Enquiry on a specific vehicle, a test drive booking, then service reminders long after the sale.
Service reminders are outbound to people who have not messaged you in months, so they need opt-in and an approved template, and they are charged per delivery.
Reservations, table changes, and order questions, concentrated into a few hours of the day.
The volume is bursty rather than large. A shared queue with clear ownership matters more here than automation, because the failure mode is two people answering the same booking.
Booking, rescheduling, and no-show reduction, usually with one number and a small team.
Often the free WhatsApp Business app with linked devices is genuinely enough here, and a subscription for chat assignment is cheaper than a platform. Only move when two people start colliding on the same chat.
Pre-sale questions, then order and delivery updates, then returns. The customer starts, but you finish.
Order updates sent inside the window are free today and become chargeable on 1 October 2026. If your model assumes free order updates, it has an expiry date.
Enrolment enquiries in bursts around term dates, then routine parent messages all year.
Enrolment season is exactly when a new number hits its messaging limit. A new business portfolio caps at 250 unique users, so verify the business before the season, not during it.
An itinerary enquiry, a long consideration period, then time-critical messages once someone is travelling.
Time-critical is the hard part. If the traveller has not messaged in 24 hours, an urgent update is still a template, so the templates for delays and changes have to exist before the season.
Enquiries across time zones, long threads, and several people on your side over the deal’s life.
Rates depend on the recipient’s country calling code, so a cross-border list costs different amounts per destination. Work out the cost per market rather than assuming one number.
Everything at once: sales, support and scheduling on one number, handled by two or three people.
The honest answer is often that you do not need this yet. Four linked devices, or ten with a Meta subscription, covers a lot. Move when you cannot answer who handled a customer last week.
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