Team inbox for customer messages

A shared inbox where your team handles incoming customer messages — together.

Marv Inbox lets teammates pick up, assign, respond to, and hand off customer-initiated conversations from WhatsApp, Messenger, and Instagram — all from your business's own connected accounts.

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One shared inbox — every teammate sees the same incoming customer messages

Assign, comment, tag, and hand off conversations without losing history

Built for teams of 2–50 people handling support, sales, and operations together

How Marv Inbox works

Marv Inbox is a team-collaboration tool. Businesses connect their own WhatsApp Business account and other messaging channels, and teammates work together to reply to incoming customer messages — the conversations customers start with the business. Marv Inbox does not send unsolicited messages and operates in compliance with Meta’s messaging policies.

Product

See how your team collaborates on every customer message

The interactive tour walks through the real app: the shared inbox, conversation assignment, teammate comments, queue monitoring, contacts, and reports — everything your team uses to reply to incoming customer messages together.

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Click through the product at your own pace. No sales call required.

In the product

Queue + SLA

Capabilities

Everything your team needs to run messaging operations

Marv Inbox combines front-line handling, agent-assist tools, opt-in follow-ups, and operational visibility in one workspace.

Shared Inbox

Handle WhatsApp and other messaging channels in one queue with assignment, notes, thread context, and clean handoff between teammates.

Queue And SLA Control

Track ownership, overdue conversations, team workload, and response pressure before service slips.

Agent Assist And Workflow Tools

Suggest replies, surface knowledge, and route conversations so agents respond faster — with human review and handoff at every step.

Customer Conversations, Contacts, And Reporting

Respond to customer-initiated chats, run opt-in follow-ups, manage contact records, and measure team performance without switching systems.

Pricing

You can test Marv free for 7 days

Start with a limited version of Marv, see how it fits your workflow, and upgrade when you are ready.

Who is it for?

Find the plan that fits you

Each plan is designed for a different stage of business growth

Free Trial

$0/ 7 days

Just starting out

Entrepreneurs, online stores, and small businesses testing WhatsApp before committing

Up to 5 agents
No credit card needed
New to WhatsApp

Start free

Starter

$29/ month

Small growing team

Businesses with 3-5 support agents managing WhatsApp, Instagram, and Messenger

3-5 agents
Multi-channel management
Efficient basic support

Join

Growth

$89/ month

Team moving fast

Businesses with 6-15 agents wanting AI-assisted replies, workflow tools, SLA, and advanced reports

6-15 agents
AI-assisted replies & workflow tools
SLA policies + reports

Join

Enterprise

Custom

Large organization

Large companies with 20+ agents, compliance needs, custom integrations, and white-label

20+ agents
Compliance & advanced security
Custom integrations

Contact sales

Decision guide

How do you know which plan fits?

Answer one question — and you'll know exactly where to go

Want to try without committing?

Limited Marv access for 7 days, no credit card required

Free TrialStart free

Small team (3-5 agents) managing WhatsApp and social channels?

Team management, 3 channels, unlimited conversations & up to 500 opt-in conversations / month

StarterJoin

Need AI-assisted replies, workflow tools, SLA policies & dashboards?

15 agents, all 5 channels, AI-assisted replies, workflow tools & up to 2,000 opt-in conversations / month

GrowthJoin

20+ agents, compliance requirements, custom integrations, or white-label?

Fully custom solution — unlimited seats, guaranteed SLA, audit logs & dedicated CSM

EnterpriseContact sales

How teams use Marv Inbox

Connect your own channels

Businesses connect their official WhatsApp Business account and other messaging channels to their workspace. Marv Inbox never owns, initiates, or represents itself as your messaging accounts.

Receive and respond to customer conversations

Customer messages arrive in a shared inbox where your team responds from one workspace. Agent-assist tools suggest replies and surface knowledge — humans stay in control. Outreach is limited to customer-initiated chats and opt-in follow-ups, in line with Meta's Business Messaging Policy.

Track performance and improve

Managers monitor SLA pressure, ownership, queue health, and outcomes without leaving the product.

Frequently asked questions

Is this only for WhatsApp?

No. Marv Inbox is WhatsApp-first, but the workspace also supports Messenger, Instagram, and Teams.

Can we use AI without rebuilding our workflow?

Yes. AI is part of the workspace through profiles, prompts, knowledge, and assistive workflows, so teams can add AI without replacing the operational layer.

Can we automate routing and common replies?

Yes. Bot flows, routing rules, AI settings, handoff paths, and scheduled jobs are already part of the product.

Who owns the WhatsApp account — you, or us?

You do. Each business connects its own official WhatsApp Business account (and other messaging channels) to its workspace. Marv Inbox provides the tools; it never owns, initiates, or represents itself as your messaging accounts.

Can businesses send follow-up messages to customers?

Yes — for opt-in conversations and customer follow-ups only. Businesses communicate with users who have initiated contact or explicitly opted in. Marv Inbox does not send unsolicited messages and operates in compliance with Meta's Business Messaging Policy.

Can new teams sign up instantly?

New workspaces are currently onboarded by invitation. The right next step is to start the interactive demo or request a walkthrough.

Still have questions?

Talk to our team — we'll walk you through the right setup.

Request Walkthrough

Get a walkthrough

See if Marv Inbox fits your support workflow

Tell us about your team, message volume, and channels. We'll help you evaluate fit and show what setup would look like.

Hands-on product walkthrough

Fit check for your channels and workflow

Invite-only onboarding for new workspaces

About Marv Inbox

A collaboration tool for teams handling incoming customer messages

Marv Inbox is a team-collaboration platform that lets a business's employees work together on the customer conversations that arrive in their shared inbox. Each business connects its own WhatsApp Business account and other messaging channels; teammates assign, reply to, and hand off customer-initiated conversations from one workspace. Marv Inbox does not send unsolicited messages and operates in compliance with Meta's messaging policies. It is built and operated by O.Dev.

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